Shipping & Returns

La Olla Podrida de Burgos offers you the following shipping methods:

SHIPPING WAY

All our shipments are made by the express shipping company Typsa in Peninsular Spain.

Service only available in the peninsula the shipping costs are 4.95 €.

Delivery time: 24-48 hours.

For Andorra, the Balearic Islands and Portugal, the orders will be sent through Correos Express and the deadline will be 24-48 hours.

Rest of Europe, please inquire. Or see the shipping expenses in your cart THANKS!!

FREE SHIPPING (Only Mainland Spain)

La Olla Podrida de Burgos will have the detail of giving to its customers that surpass the 50 € in purchase (not including the postage) the freight to any point of the peninsula.

DELIVERY TIMES

Orders will be processed before 4pm. For orders placed after this time, they will be processed the next day. Whenever the order is made after 16:00 hours between Friday and Sunday, delivery will be made during the 24-48 business hours after Sunday or holiday if it were with the company Tipsa, in the case of Correos Express, Delivery times would be 24-48 working hours, even so will always depend on the services of Correos or Tipsa.Delivery times would be 24-48 working hours, even so will always depend on the services of Correos or Tipsa.

No orders, weekends or holidays will be sent.

RETURN POLICY

If any product is broken or damaged due to shipping, a new product will be sent to you.
The Olla Podrida de Burgos will bear all transportation costs generated by the new delivery, provided that the product has not been used, manipulated or altered. It is imperative to contact La Olla Podrida de Burgos by email at info@laollapodridadeburgos.com within a maximum period of 7 working days from receipt of the order, indicating clearly the reason for the return and attaching a photograph of the product Broken or damaged. If at the time of receiving the merchandise appreciates some obvious deterioration in the packaging, it is very important that when signing the delivery note describe the defects that are appreciated.

If any of the products received do not correspond with your order, we will send you the correct products corresponding.

If after making the purchase, for some reason you decide to cancel it, please contact us as soon as possible to info@laollapodridadeburgos.com. If your order has not started the shipping process we will refund the amount of the purchase made.
If, on the contrary, it has already been sent, you must contact us and specify the reason for the return. In this case, once the goods have been received in their original packaging and in perfect condition, we will proceed to the reimbursement of the corresponding amount on your credit card. However, in this case, the transportation costs of the return will be borne by you. The maximum term to cancel an order is 7 working days from receipt.